Refund policy
Refund/Exchange Policy:
At Al-Ghani Jewels, we take pride in the quality and craftsmanship of our jewelry. If for any reason you are not completely satisfied with your purchase, we are here to help.
Exchange Eligibility
- Items can be exchanged within 7 days of delivery.
- The jewelry must be unused, unworn, and in its original condition with all tags and packaging intact.
- Custom-made, personalized, or discounted items are non-returnable and non-refundable unless they arrive damaged or defective.
Non-Exchangeable Items
- Customized or made-to-order jewelry
- Gift cards or vouchers
- Final sale or clearance items
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product:
- Please contact us within 48 hours of delivery at [info@alghanijewels.com/alghanijewels786@gmail.com]
- Share clear images of the product and packaging for verification.
- We will offer a full refund or send a replacement, depending on availability.
Return Shipping
- Customers are responsible for return shipping unless the item was defective or incorrectly delivered.
- We recommend using a trackable shipping service and retaining proof of postage.
Contact Us
For any questions regarding your order or returns, feel free to reach out:
📧 Email:info@alghanijewels.com/alghanijewels786@gmail.com
📞 Phone: +92 335 2228063